FAQs

1. What payment methods do you support?

We support Visa and Mastercard as payment methods. All transactions are processed through encrypted channels to ensure your payment security.

2. Where can I check the status of my order?

Once the order is successfully placed and shipped, you will receive an email with a logistics tracking number. You can click the link in the email or check the latest delivery status on the [My Order] page.

If you do not receive the email, please check the spam folder first. If you still have questions, please contact our customer service team for assistance.

3. Do you deliver worldwide?

Yes, we support global delivery. If your area is a remote area, please contact us to confirm the specific logistics arrangements and timeliness.

4. How long will it take to receive my order?

The order will be shipped within 1-3 working days.

Shipping time: It usually takes 7-15 working days. The above time is an estimate, which depends on the speed of customs clearance, the efficiency of local courier services and holidays.

5. Do I need to pay customs duties or import taxes?

Depending on the laws and regulations of your country, you may be required to bear the corresponding import duties, taxes or customs clearance fees. These fees are usually collected by local customs or logistics companies, and we cannot estimate them in advance.

We recommend that you understand the relevant policies of your country before purchasing. If the package is returned due to refusal to pay taxes and fees, return fees may be incurred.

6. Can I cancel or modify my order?

Before the order is shipped, you can apply to cancel or modify the order through customer service. Once the order enters the shipping process, we will not be able to change the content.

Please confirm that the selected product, size, address and contact information are correct before placing an order.

7. How to apply for a return or exchange?

Please contact customer service within 14 days of receiving the product and explain the reason for return/exchange. We will provide you with the return address and operating instructions.

Returned products must be unused, unwashed, with intact labels, and not belong to the non-returnable category (such as Final Sale products, etc.). Refunds will be returned through the original payment method after the return product is inspected and accepted.

8. What should I do if there is a problem with my product?

If the item you received is damaged, stained, wrong, or has other quality issues, please contact us within 7 working days and attach clear photos as proof.

We will arrange a replacement, refund, or other reasonable solution for you after review to ensure that you have no worries.

9. Is the product size accurate? Do you have a size guide?

We recommend that you refer to the detailed size guide at the bottom of each product page. Since each style is slightly different, it is recommended to measure your body data and refer to the size chart.

If you are unsure about the size selection, please contact customer service for advice.

10. Are your products sustainable?

We are committed to promoting environmental protection and sustainable fashion. Some products use organic cotton, recycled fabrics, environmentally friendly packaging, or are handmade by small local workshops. Please pay attention to the "sustainable materials" label in the product description.

We also encourage rational shopping and choose clothes that really fit you and can be worn for a long time.

If you have any other questions, please feel free to leave a message via [email protected] or the "Contact Us" page and we will get back to you as soon as possible.